Frequently Asked Questions
Quick answers to common questions about our services.
Use Get Started and tell us which service you need, where it is required and the main details. We will review your request and contact you about the next steps.
Enter your Security Code and Certificate Code on the Tracking page to verify your deposit.
Check that both codes have been entered exactly as provided and try again. If you still need help, contact us.
Assets, documents and other valuables may be considered. Send us the item details and we will confirm whether it can be accepted.
Some international requests can be supported. Send us the service and location details and we will confirm availability.
Tell us what you need to protect, move or secure and we will help identify the most suitable service.